HPCBIOS_10-01: New/Returning User Welcome Letter


Each compatible HPC site SHOULD provide new and returning users with a standard minimum amount of information about their account and the services that are being made available to them. The minimum required information includes, username, (Kerberos principle if available,) subproject ID, default group, login host names for the systems where access is granted, the email address where information will be sent, links to local documentation, and contact information for help.

  • BC Policy: HPCBIOS_10-01
  • Date of Policy: 2012-12-15

A sample minimum welcome letter is as follows

Sample Welcome Letter

Welcome to an HPCBIOS environment.

Below we outline the procedure required for obtaining access on HPCBIOS HPC resources.

Login Node Names for HPC Resources If you have been successful in your request, you (and your collaborators) are being granted access to the HPCBIOS HPC resource(s) as indicated in your notification email. The login nodes of the available systems are the following:

  • System1 (Location1) : node1.example.org
  • System2 (Location2) : node2.example.org
  • System3 (Location3) : node3.example.org

Obtaining an Account

To gain access to one of the above HPC resources please do the following:

a. Print, complete, sign and fax the Acceptable Usage Policy (AUP) for the resource you have been granted access to (fax no: +XYZ-AB-CDEFGHIJ). The AUP is available in .pdf & .doc formats from the HPC website (URL). Insert “Project Reference code” as appropriate.

b. Each registered project member should request a user account on the allocated HPC resource(s) by completing the following form: (URL)

Please note:
  • You will not be granted a user account on a HPC resource if you have not completed this form.
  • If accepted project is allocated on a specific HPC site, you will be allowed access to your project allocated site(s)
  • As an external, you may not be granted access unless you are registered as a collaborator in an accepted project. Additional collaborators can be registered by the project leader by contacting XYZ.
  • If you are permitted access to more than one HPC resource you will have to complete the forms for each permitted site – each time choosing the appropriate (and different) HPC resource you are entitled to use.

Once the above has been done, you will be contacted by the HPC site to request your ssh public key. If you need instructions on how to generate a public key, please visit the following link: (URL)

User Resources

(URL) The User Support website has a section on User Resources, please familiarize yourself with its content. There you will find useful and extensive information - such as, for example, how to address the helpdesk and report issues, and information on available training materials.. Here are some initial pointers from this information that should prove useful:

User Support & helpdesk procedures (URL) user-support/basics.html

Quickstart - Getting Started on HPC Resources course: (URL) Quickstart

Training Material http://www.citutor.org/ (please make an account)

For any questions, please do not hesitate to contact us via the helpdesk system: XYZ